For Zack,as a Guest Service Agent, it doesn’t mean only to do the regular check in and check out for the guests. It’s part of our job to increase room revenue through upselling.
In the past half year, Zack is the champion for 4 months and ranked third on April. Zack has increased room revenue about 32k, 39k, 64k, 77k, 82k and 76k from January to June, which is 337,470 in total. Zack’s hard work not only enriches guests’experience but also satisfies guests’different needs of the rooms.
Not only does he make great contribution in upselling, he also inspires other associates to try their best and never give up. Care for business, what’s more, he cares for the business of the team.
在过去的6个月里，黄淑伟在其中的4个月都拿到前台upselling的冠军，而在4月份也荣获第三。自1月份到6月份，他为酒店增加了客房收入分别为32K, 39k, 64k, 77k, 82k 和76k，共计337,470。